London, United Kingdom (Urban Transport News): India's renowned IT firm Tata Consultancy Services (TCS) has been selected by Transport for London (TfL) to design, implement and operate the new smart mobility system that will reimagine the administration of taxi and private vehicles in London. TfL has signed the contract with TCS for the period of 10 years with the possibility of a five-year extension.
Under this contract, TCS will digitally transform taxi and private hire licensing and administration, as well as implement continuous improvements and innovation, responding to evolving industry trends and customer demands. This contract will impact 115,000 taxis and private vehicles.
Amit Kapur, Country Head for TCS (UK and Ireland) said:
TfL is the foremost transportation authority in the world with its innovative approach to managing urban transportation with the use of technology and data. The new TCS-designed technology system will meet TfL’s key objectives, enhance customer experience and enable future requirements including connected, shared electric, autonomous vehicle registrations.
Under the extended scope of work, TCS will design and launch the new system using its DigiGOV framework for rapid digital transformation. It will include an on-demand data and records management system. This new system will be flexible and extensible to comply with evolving policy requirements and legislation. TCS will also conduct in-depth training as part of the onboarding process.
“An efficient and effective licensing system is paramount for any regulator overseeing taxi and private hire operations in a world city. We are pleased to have signed this contract with TCS, as it ensures our business keeps pace with technological developments and gives the best possible service to licensees,” said Graham Robinson, General Manager, Taxi and Private Hire, Transport for London (TfL).
TCS is the largest IT service provider by revenue in the UK with roughly 18,000 employees and is a significant contributor to the UK economy and to local community initiatives across the country.
Transport for London (TfL) is a local government body responsible for most of the transport network in London, England.