MMRDA to appoint Banking & Mobile Technology Partner for Smart Mobility App

Mumbai, India (Urban Transport News): With the aims to provide a smart ticketing facility to City commuters in Mumbai Metropolitan Region, the Mumbai Metropolitan Region Development Authority (MMRDA) is seeking Banking and Mobile App Technology Partner for the development of Common Mobility App. The App will be integrated with Mumbai Metro, Monorail, BEST buses, app-based cabs, and the suburban railways. The MMRDA invites online bids (request for proposals) for the selection of partners with respect to the development and operation of the Common Mobility App for Integrated Ticketing System in the Mumbai Metropolitan Region (MMR).

Key Information

Selection of Banking Partner

• Tender Notice No. MMRDA/T&C/2153
• Issue Date: 24th July 2020
• Scope of Work: Selection of a Banking partner for Transaction Acquiring, Card Issuing and AFC integration services for Integrated Ticketing System in Mumbai Metropolitan Region (MMR)
• Availability of Tender Document: 24.07.2020 to 31.08.2020 up to 1600 hrs.
• Pre-bid Meeting: 05.08.2020 at 1500 hrs.
• Last Date to Submit Online Bids (RfP): 31.08.2020 up to 1700 hrs.
• Opening Date of Bids (RfP): 02.09.2020 at 1200 hrs.

Detailed Scope of Work

• Procurement, Personalization, and Issuance of contactless National Common Mobility Card (NCMC) compliant cards for metro lines 2A and 7.
• Provide transaction clearing, reconciliation of accounts, and revenue settlement in line with existing AFCS.
• Complete issuance and top-up setup on all metro stations and designated merchant outlets.
• In addition to the physical top-up of the MMR smart cards from Point of Sale machines setup of web-enabled online card top-up over dedicated web channel with payment gateways and other banking channels.
• Provide card customer support at stations, over Phone, Internet, and at bank branch level for card issuance, renewal, refunds, customer account management, and customer support with payment gateway and authentication services as per RBI requirements.
• Manage the entire smart card life cycle management of open standards card specifications, payment scheme, card account management, and card transactions as per the NCMC open-loop card guidelines.
• Manage and undertake marketing and sales of MMR smart cards with commuters, retailers/ merchants in MMRDA limits, and urban agglomeration around with the objective of increasing card penetration, card-based ticketing, and doing retail transactions.
• Enable and undertake card usage over multi-modal transport, retail merchant, public utility payment, parking etc. as decided mutually between the bidder and the competent authorities.
• The system shall support interoperability for NCMC open-loop Smart Card with different operators and payment schemes using the open standards & common specifications.
• The bidder shall follow the schedules of works and supply and shall complete the sections of the works by the key dates set out in the tender document.
• Provide end to end training to all stakeholder staff, card issuance staff and metro operations control centre (OCC).
• Obtaining certifications compliant to NCMC and other regulatory bodies wherever applicable.
• Complete document management pertaining to card issuance and KYC management as per RBI guidelines.

Selection of Mobile App Technology Partner

• Tender Notice No. MMRDA/T&C/2154
• Issue Date: 24th July 2020
• Scope of Work: Request for Proposal for Selection of a Mobile App Technology Partner to develop and operate the Common Mobility App for Integrated Ticketing System in Mumbai Metropolitan Region
• Availability of Tender Document: 24.07.2020 to 31.08.2020 up to 1600 hrs.
• Pre-bid Meeting: 06.08.2020 at 1500 hrs.
• Last Date to Submit Online Bids (RfP): 31.08.2020 up to 1700 hrs.
• Opening Date of Bids (RfP): 02/03.09.2020 at 1200 hrs.

Detailed Scope of Work

• Enable passenger to get more specific information Real-time service information
• Feedback & Emergency alert management from passengers Journey planning functionality
• Purchase of QR ticket through digital payments
• The application shall be available in both web version and mobile application
• The mobile application shall have look and feel consistent with MMRDA’s branding. Relevant MMRDA logo and project icon will have to be included in the branding of the App
• The mobile app and the web version should be available in three languages – Marathi, Hindi, and English
• The passenger should be able to enter the route and direction or select these from a sequence of drill-down lists or from a map
• The application shall display the ETA of corresponding transport mode as per the options stipulated on the mobile app platform based on the passenger’s inputs of OD.
• The backend system should be able to track the mobile application user once any SOS/Emergency is generated from it. The application shall also identify the exact transport mode/fleet & its crew details from the alert.
• Registration of common mobility application platform shall consist of standard passenger KYC process adopted as per GOI/RBI rules. The minimum parameters for passenger KYC are listed below but not limited to it. o Name o Visual Identity(optional) o Email Address o Mobile Contact No o Gender o Any KYC Document Details
• The application shall have the functionality to see its previous ticket booking and completed trips. The module shall show upcoming trips if a user books it in advance for the same day.
• The application shall have functionality for SMS service for passengers to receive updates through SMS and IVRS for in-app redirection to calling the IVRS for information.
• Integration of social media platforms of the users for receiving updates (such as integrating WhatsApp number, etc).
• The application shall be developed in a native form that it shall support all types of mobile application resolution size & technology irrespective of the operating system.
• The application shall allow users to customize the app that they would like it by choosing or allowing the use of phone data i.e. Allow use of location, allow the use of contact, allow the use of the mobile camera, etc.
• The UI of the application should be user friendly and shall demonstrate a seamless operating experience.
• Several features of a common mobility application platform should support offline usage such as route guides, route maps, etc.

[caption id="attachment_12145" align="alignnone" width="569"] MMRDA in February this year launched the design of Smart Mobility Card in Mumbai | Photo: MMRDA[/caption] RA Rajeev, Metropolitan Commissioner, MMRDA said:

We are very happy to take a big step towards seamless travel in Mumbai. We worked on this project during the lockdown and have coordinated with different public transport authorities to enable this. The platform will enable commuters to plan their entire journey with just a click.

At present, each transport system has its own ticketing system: Suburban rail commuters can use the ATVM card apart from the physical tickets; Mumbai Metro One commuters use TMW Metro Smart Card; Mumbai Monorail has a token system, but taxis and auto-rickshaws, BEST buses are still using the cash payment system.

Also Read: Smart Mobile Ticketing - the answer to the COVID crisis

For more details, please explore our Mumbai Metro section.